Designing the digital future.

Lead digital architecture strategy across web and mobile customer-facing services; align business, solution and enterprise architecture across complex value streams; lead and mentor architecture teams; influence strategic technology direction and investments; deliver cloud-native architectures using AWS and Azure.

Led architecture for global digital platforms supporting web and mobile customer journeys across the UK, Europe and South Africa. Delivered end-to-end architecture across complex enterprise environments and influenced leadership and governance boards across multiple operating companies and stakeholder teams.

Designed scalable digital and IoT platforms integrating real-time systems, applying microservices and API-led architecture principles.

Led teams across ERP and non-ERP practices and industries, managing stakeholders and providing solutions to customer issues while evaluating the monetary impact for customer and client.

Deep involvement in SAP and ERP processes including Billing, CRM Billing, FICA, eCommerce, Finance, Contract Management, Service Contract Lifecycle and Utilities processes such as Customer Management, Home Move, Amendments, Acquisitions and Win Back.

Worked across SD OTC processes with interactions between FI/CA and SAP CRM service contracts, including Billing, Finance, Lapsing, Cancellation, Re-instatement and Renewal processes. Managed projects end-to-end and provided team support and guidance.

Provided the technical solution for replicating iBase and master data into SAP CRM, with ECC retained as the master. Defined processes for replicating iBase, Functional Location, Parts and Equipment into SAP CRM, while leading onshore and offshore technical teams.

Supported SAP CRM 7.0 Web UI with IS-U as part of a Siebel replacement programme. Worked with customer data originating from Siebel and integrated third-party systems including Banner eGate and WIMIs.

Led British Gas support for Agent Workbench, handled incidents and agent issues, and managed operations and services delivered by vendors across India and the UK. Extensive work across Web UI, Advanced ABAP, BSP programming and JavaScript.

Worked across CRM modules including Entity, Opportunity, Contact, Activities and Marketing. Supported customer workshops and design documentation following blueprint and gap analysis phases.

Worked on data migration from legacy systems into CRM, with UK and US implementations using a single PI box for legacy data integration across both geographies.

Worked on SAP CRM 5.0 for Xerox sales through Channel Management, using IC Web Client. Covered Market to Order, Customer Service, Orders, Claims to Pay, Query Management and Order to Collect.

Led technical operations, problem resolution and solution delivery across the programme, working closely with Basis and SAP teams. Also supported data migration from legacy systems into CRM.

Handled system issues including BW jobs, ABAP dumps, PI logs, update issues, application server loads and RFC connection issues, working with Basis and SAP teams to resolve and implement changes.

Worked on SAP CRM 5.0 implementation scenarios using IC Web Client, including BSP page and component development. Produced technical specifications and acted as a first point of contact in the development process.

Worked on three end-to-end implementation projects for the Sales team, supporting automation and consolidation of sales applications.

Key initiatives included Kabuki — an application to maintain, create and display Business Partners for Synopsys worldwide in SAP — and an Event Registration System developed on the Java platform, contributing towards a single application covering the sales cycle.

Worked on SAP CRM product development, including unifying the user interface into a single Web UI that became the primary user interface for SAP CRM.

Led a team developing SAP UI screens for the SAP CRM 7.0 product development project.